Refund policy

Please choose carefully as we do not refund if you change your mind. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, goods must be unopened in their original packaging and in the same condition as when they left our premises. You’ll also need the receipt or proof of purchase.

Shipping costs are non-refundable. 

To start a return, you can contact us at office@transmarinepro.co.nz. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

There is no guarantee that these goods will be accepted as a return or that a full refund will be given. We will work on a case-by-case basis. 

You can always contact us for any return question at office@transmarinepro.co.nz.

Please Note - Returned stock will incur a 25% restocking fee. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.